Attention Front Desk Associates: all telephone calls from this date on will be transferred via warm transfer, meaning they will notifying the desired extension of the incoming call.
This change is mandatory for all incoming calls.
- Each incoming call must take preliminary steps before transferring to an extension.
- They must be put on hold after asking the caller, whom they are calling what their topic of conversation is.
- Either Instant Message or Speak to the whom the call is intended for, and inform them of the information that was obtained.
This telephone procedure is intended to provide employees with time to view any pertinent information that they might need for the case.
If anyone has questions about this procedure please contact the Human Resources Manager.
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